Withdrawal from the contract
We're sure you'll love your purchase, but if you're not happy for any reason just return the item(s) within 14 days of ordering and we'll exchange or refund it.
As a consumer, you have legal rights in relation to the product(s) that are faulty, received damaged or not as described.
Faulty, Damaged or Incorrect Item Received
We will always do our best to ensure that your product(s) arrive correctly and in perfect condition. However, occasionally mistakes do occur and we will do our utmost to resolve them quickly. Please check your product(s) on receipt and report any issues to us as soon as possible. Product(s) received faulty, damaged or incorrect may be returned to us for a full refund including any postage paid.
Please go to the Returns page and complete the Product Returns form
The item must be returned with its original box and packaging materials, and insured for the full purchase price and shipped to us via a traceable means. We are not responsible for any items lost in transit while returning merchandise to us.
The item must be accompanied with a letter explaining the issue, including the condition of the item when received.
Returned items must be unused and undamaged. We carefully inspect returned items upon receipt before issuing exchanges.Please note any used merchandise we will not refund any postage you may have paid in the original order.
For reasons of hygiene and safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping or show any signs of having been used unless they are faulty.
Any defects resulting from water damage, fire, acts of nature, misuse, abuse, modification, improper installation, vehicle crash, or any type of impact will not be replaced under the warranty.
Seller will refund full payment on all refunds where the product is found to be faulty.We will refund to the original payment method used to place the order and provide you with our returns address so you can return the goods to us at your expense. Please return the goods within 14 days. Please note, we reserve the right to await receipt of the returned goods, before issuing your refund.